Installation Technician Lead

Job Description:

Truespot is a rapidly growing real time location services company providing tracking technology to dealerships and hospitals. We are seeking a full-time candidate, who will be driven, proactive, and dedicated to our quest for tracking excellence. The Installation Tech Lead will play a key role in onsite installations by serving as a lead to the deployment team and providing exceptional service as the onsite liaison to our clients.

Responsibilities:

• Responsible for directing the team workflow and installation process for all installment projects.

• Prepare installation work orders, collect necessary supplies, and survey deployment location for upcoming onsite installations.

• Physically install and update Truespot tracking equipment, including indoor devices, solar devices, and key tracking tags.

• Troubleshoot, repair, and replace Truespot devices as needed.

• Conduct network checks on our platform to ensure our tracking performance is top-notch.

• Interact with customers in a professional and respectful manner, providing excellent customer service at all times.

• Provide direction to the installment team in order to complete installations and maintenance in an organized and efficient fashion.

• Assist in training installers on best practices.

• Update, create, and improve processes and documents as assigned.

• Proactively problem solve by identifying and implementing solutions to any workflow blockers.

• Maintain accurate records of installations, repairs, and inventory.

• Collaborate with the Operations Team and management.

Requirements:

• Previous experience leading a team and directing workflow.

• Strong attention to detail and active problem-solving skills.

• Excellent customer service and communication skills.

• Strong time management skills are critical.

• Basic knowledge of Microsoft Office Products (Teams, Outlook, Excel, and Word).

• Ability to pass a thorough background check.

• Availability to work the hours of 8am to 5pm Monday through Friday (if on an onsite installation these hours could extend to 8pm).

• Possession of a valid state driver’s license and an acceptable driving record.

• Ability to lift and move equipment weighing up to 40 pounds.

• Ability to work at heights of up to 20 feet during installations.

• Ability to travel as required for installations up to 75% of the time as business need requires. (All accommodations are paid for by Truespot during installations.)

• High school diploma or equivalent preferred.

• Must be 18 years of age or older.

• Ability to commute to our corporate office in Irving, TX when not traveling for installations.

Preferred but Not Required:

• Knowledge of the ticketing platform JIRA and Confluence
  
  
• Previous installation experience
  
  
• Previous automotive experience

Benefits:

• Competitive annual salary of $35,000–$40,000 based on experience

• Bonus potential based on employee and overall business performance

• Three weeks of paid time off (PTO) each year

• Stock options available for eligible employees

• Medical, dental, and vision insurance

• In-office snacks and beverages provided

• Weekly fresh breakfast every Friday

• Opportunities for internal growth and career development

• Inclusive and diverse work environment focused on positivity and teamwork

Job Type: Full-time
Pay: $35,000.00 – $40,000.00 per year

To Apply: Please email your CV to Jobs@truespot.com.