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Careers at TrueSpot

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Customer Success Manager – TrueSpot Health

Job Description:

TrueSpot is redefining Real-Time Location Services (RTLS) across healthcare, automotive, and other industries. Our platform transforms location data into powerful geo-intelligence that helps organizations manage assets, improve operations, and unlock new insights.

Founded in Texas by leaders from the wireless, telecom, and high-tech industries, TrueSpot delivers a next-generation RTLS platform with greater performance and dramatically lower cost than legacy solutions.

As we expand our Healthcare vertical, we are seeking a Customer Success Manager to support our growing base of hospital customers.

This role is based at our Irving, Texas headquarters and is ideal for someone who excels at building relationships, staying highly organized, and helping customers maximize the value of technology solutions.

What You'll Do: 

  • Serve as the primary point of contact for assigned hospital accounts

  • Host regular customer touchpoints (weekly, bi-weekly, or monthly) to maintain engagement and address needs

  • Conduct onsite customer visits and training sessions as needed

  • Manage day-to-day customer questions, follow-ups, and escalations

  • Monitor system health, platform usage, and analytics through MedSpot 360 and PowerBI dashboards

  • Maintain account documentation, engagement notes, and customer mapping within HubSpot

  • Coordinate with internal teams (Operations, Support, Engineering, and Product) using Jira

  • Build strong relationships with clinical engineering, biomedical teams, and hospital staff

  • Support account growth initiatives, including rollout planning and ongoing tag replenishment orders

  • Partner with customers to prioritize medical equipment tagging strategies

  • Coordinate and support bi-annual customer business reviews

  • Track and communicate customer ROI and success metrics

What We're Looking For 

  • 1–3+ years of experience in Customer Success, Account Management, or another customer-facing role
  • Strong communication, organization, and follow-through skills
  • Relationship-driven mindset with a proactive approach to customer engagement
  • Ability to learn technical systems quickly and explain them to non-technical users
  • Proficiency in Microsoft Office (PowerPoint, Excel, Word)

Preferred Qualifications:

  • Experience working with hospitals, clinical engineering, or biomedical teams
  • Familiarity with HubSpot, Jira, PowerBI, or RTLS/IoT systems

Additional Details:

  • On-site position – Irving, TX
  • Some travel required
  • Background check required

Job Type: Full-time
Pay: $60,000–$80,000 per year

To Apply: Please email your CV to Jobs@truespot.com.